This website is operated and managed by Wuhan Jiexiuhui Trading Co., Ltd. Throughout this shipping policy, the terms “we”, “us” and “our” refer exclusively to Wuhan Jiexiuhui Trading Co., Ltd.

Shipping Regions & Delivery Timelines

We offer worldwide shipping services. Subject to inventory availability and your delivery location, all orders will be dispatched from our warehouses in China. Our team requires 2–5 business days for order processing, product quality inspection and pre-delivery preparation before shipment.

After dispatch, the estimated transit time varies by destination region. Please refer to the detailed timeline below for your reference. All transit durations are estimated and may be extended due to remote locations, extreme weather, carrier delays, customs clearance procedures and other unforeseen circumstances.

Region Estimated Transit Time (business days) North America 7–15 European Economic Area (EEA) 8–18 Southeast Asia 5–12 All other international territories 10–25

Shipping Fees

Shipping fees are automatically calculated at checkout based on your order amount and delivery country/region, with the following unified charging rules:

Orders valued from US$0 – US$49.99: A flat shipping fee of US$4.99 applies Orders valued at US$50 and above: Free standard shipping service

Order Tracking

Once your order leaves our warehouse, we will send a shipping confirmation email to your registered email address, which includes your unique tracking ID. You can use this tracking number to monitor the real-time shipping status and progress of your package at any time.

Customs Charges & Import Taxes

All applicable customs duties, import taxes and local administrative fees levied by the destination country are the sole responsibility of the buyer. These additional charges are not included in the product prices or shipping fees. Carriers may collect these fees upon the arrival of your package at the destination.

Lost or Undelivered Parcels

We maintain close cooperation with official shipping carriers to ensure the safe delivery of all packages. If the tracking information shows “delivered” but you have not received your parcel, please contact our customer support team within 10 business days from the marked delivery date. We will initiate an official investigation with the shipping provider. No claims for lost parcels will be accepted after the above time limit.

Delivery Address Updates

Delivery address modification requests are only acceptable and processable before your order is dispatched. No address changes or revisions can be made once the package has been shipped. We highly recommend you double-check and confirm your accurate shipping information before submitting your order.

Company Details

Operating Company: Wuhan Jiexiuhui Trading Co., Ltd.

Company Address: Factory Building No. 6-550, No. 91 Huayuanwan 2nd Street, Daji Subdistrict, Caidian District, Wuhan City, Hubei Province

Support Email: service@chromvy.com

Contact Phone: 17515309840

Business Hours: Monday to Friday: 9:00 AM-5:00 PM